Shipping Policy
What is our shipping rates?
We offer a flat shipping fee of $15.95 Australia wide.
We can offer international shipping - please email us at hello@juniorhaven.com.au with a delivery address and we can quote you a postage price.
How does delivery work?
We use Australia Post for most of our deliveries, and deliver Australia-wide. We will process your order within 2-5 business days (excluding any public holidays), and you should expect your parcel within 7-14 business days, in metro areas from when it leaves our warehouse in Perth. *Please note shipping to rural locations may take longer. **Please note during sale periods orders will be processed between 2-10 business days.
Once your order has been shipped you will receive an order confirmation via email with a tracking number. Australia Post will also send you a follow up email that says your delivery from Junior Haven is on its way, please note you may opt to receive notifications via text with Australia Post.
Australia Post does not offer live tracking, and the system may take 24 hours to catch up.
If your order does not arrive within 14 business days, please contact us so that we can follow it up with Australia Post. We guarantee your parcel's delivery by requiring a signature on arrival. Australia Post may contact you offering safe drop - if you accept this we do not take responsibility for the package.
If you purchased a pre-order product, please take note of the expected shipping details on the product item. Once Junior Haven receive the product in our warehouse we will process your order and you will receive a delivery confirmation. You should expect your parcel within 7-14 business days from delivery confirmation in metro areas.
Shipping Delays
Please note that due to unforeseen situations there may be some shipping delays as well as delays with logistical updates. Unfortunately these delays are out of our control, and we will do our best to keep our communication present with you once we receive information from our courier providers.
We will endeavour to get your order to you as soon as possible.
If you have any further questions please do not hesitate to contact us at hello@juniorhaven.com.au.